http://www.bakersfieldvoice.com/home/Blog/LindaMFrancis/8107 I have a&nbsp; Repair shop&nbsp;that is driving me nuts.&nbsp; I had my car towed in on February 17th Presidents Day weekend when I had a meeting with a very large Lamp Post.&nbsp; I was banged up a bit but ok. I called&nbsp;the Insurance Company and set up the tow and a rental company to Come get me.&nbsp;I told the Tow Driver that my car wouldn't start.&nbsp; I watched him write it on the Tow order.&nbsp;&nbsp; &nbsp; On Tuesday after the holiday&nbsp; I spoke to the Service Writer went thru all the details and again told him that the car didn't start.&nbsp; OK it was a three day weekend and the adjustor couldn't get out til Thurs.&nbsp;&nbsp; The dealership never wrote their own estimate and allowed the insurance adjustor to go without getting an estimate or approval for work.&nbsp;&nbsp;No one ever called me. &nbsp; I had to call the following Monday and asked what was going on.&nbsp; &quot;Nothing we don't have anything to work off of&quot; is what I was told.&nbsp;So I call the insurance co. they were a bit bewilder as to why nothing was written from the shop for comparison.&nbsp;&nbsp; To make this the condensed version.&nbsp; My car sat in the shop for over Thirty days waiting for parts.&nbsp; They never even tried to find out why the car didn't start until I starting calling every other day.&nbsp; They tried to tell me it was only out of gas. No it wasn't, I told them it was filled before the accident.&nbsp; Four more days went by before they decided to send to the actual car dealer to see what was wrong. Instead they put the car on a lift&nbsp;and found even more&nbsp;damage, the major being&nbsp;the frame&nbsp;was&nbsp;bent. Approval was given for the frame.They decide to wait for the frame to be deliver prior to sending it out and I had to call the&nbsp;Insurance&nbsp;Co. and say why not fix the engine first so we know if it can be fixed. &nbsp; And the list goes on.&nbsp; I am just so fustrated with the way these shops run at the customers expense.&nbsp;&nbsp; I am now told that with any luck my car will be ready on April 20 - 24.&nbsp; That is Two months and six days worst case, the soonest is the 20th.&nbsp; This is the second car to go to this shop and I am so angry with their lack of follow thru and the worst is the way they treat me&nbsp;since I'm a female.&nbsp; I am spoken to like my brain doesn't comprehend anything about cars.&nbsp; Is there anyone else who has had to deal with Repair Limbo and Liquid Brain treatment.? I have a&nbsp; Repair shop&nbsp;that is driving me nuts.&nbsp; I had my car towed in on February 17th Presidents Day weekend when I had a meeting with a very large Lamp Post.&nbsp; I was banged up a bit but ok. I called&nbsp;the Insurance Company and set up the tow and a rental company to Come get me.&nbsp;I told the Tow Driver that my car wouldn't start.&nbsp; I watched him write it on the Tow order.&nbsp;&nbsp; &nbsp; On Tuesday after the holiday&nbsp; I spoke to the Service Writer went thru all the details and again told him that the car didn't start.&nbsp; OK it was a three day weekend and the adjustor couldn't get out til Thurs.&nbsp;&nbsp; The dealership never wrote their own estimate and allowed the insurance adjustor to go without getting an estimate or approval for work.&nbsp;&nbsp;No one ever called me. &nbsp; I had to call the following Monday and asked what was going on.&nbsp; &quot;Nothing we don't have anything to work off of&quot; is what I was told.&nbsp;So I call the insurance co. they were a bit bewilder as to why nothing was written from the shop for comparison.&nbsp;&nbsp; To make this the condensed version.&nbsp; My car sat in the shop for over Thirty days waiting for parts.&nbsp; They never even tried to find out why the car didn't start until I starting calling every other day.&nbsp; They tried to tell me it was only out of gas. No it wasn't, I told them it was filled before the accident.&nbsp; Four more days went by before they decided to send to the actual car dealer to see what was wrong. Instead they put the car on a lift&nbsp;and found even more&nbsp;damage, the major being&nbsp;the frame&nbsp;was&nbsp;bent. Approval was given for the frame.They decide to wait for the frame to be deliver prior to sending it out and I had to call the&nbsp;Insurance&nbsp;Co. and say why not fix the engine first so we know if it can be fixed. &nbsp; And the list goes on.&nbsp; I am just so fustrated with the way these shops run at the customers expense.&nbsp;&nbsp; I am now told that with any luck my car will be ready on April 20 - 24.&nbsp; That is Two months and six days worst case, the soonest is the 20th.&nbsp; This is the second car to go to this shop and I am so angry with their lack of follow thru and the worst is the way they treat me&nbsp;since I'm a female.&nbsp; I am spoken to like my brain doesn't comprehend anything about cars.&nbsp; Is there anyone else who has had to deal with Repair Limbo and Liquid Brain treatment.? en-us Tue, 17 Apr 2007 12:13:45 PDT <p>In my opinion,&nbsp; you should tell us the name of the repair shop.&nbsp; These shops survive on word-of-mouth.&nbsp; So do pool builders and a host of other locally-owned companies.</p> <p>Whether kudos or complaints, as a community we need to hold companies accountable OR congratulate them on their customer service and support the companies that do the best work.</p> <p>This just gave me a great idea for my next blog.</p> http://www.bakersfieldvoice.com/home/Blog/LindaMFrancis/8107/#c_79414 http://www.bakersfieldvoice.com/home/Blog/LindaMFrancis/8107/#c_79414 <p>In my opinion,&nbsp; you should tell us the name of the repair shop.&nbsp; These shops survive on word-of-mouth.&nbsp; So do pool builders and a host of other locally-owned companies.</p> <p>Whether kudos or complaints, as a community we need to hold companies accountable OR congratulate them on their customer service and support the companies that do the best work.</p> <p>This just gave me a great idea for my next blog.</p> <p><font face="Verdana" size="3">Thanks for the imput I am waiting to get my car back prior to giving their name.&nbsp; My concern is that I will get a car back that is in worst shape than when it went in.&nbsp; That is what happen with the first car.&nbsp;&nbsp; I went back to them thinking it was mostly Body work that needed repair, which the company truly does beautiful work.&nbsp; Each time&nbsp; I found out that it was more.&nbsp; Both times they couldn' t fix the mechanical part and had to send it out.&nbsp;&nbsp; So now I am very concerned about what will happen when it comes back.&nbsp;&nbsp;Well keep you posted.</font>&nbsp;</p> http://www.bakersfieldvoice.com/home/Blog/LindaMFrancis/8107/#c_79446 http://www.bakersfieldvoice.com/home/Blog/LindaMFrancis/8107/#c_79446 <p><font face="Verdana" size="3">Thanks for the imput I am waiting to get my car back prior to giving their name.&nbsp; My concern is that I will get a car back that is in worst shape than when it went in.&nbsp; That is what happen with the first car.&nbsp;&nbsp; I went back to them thinking it was mostly Body work that needed repair, which the company truly does beautiful work.&nbsp; Each time&nbsp; I found out that it was more.&nbsp; Both times they couldn' t fix the mechanical part and had to send it out.&nbsp;&nbsp; So now I am very concerned about what will happen when it comes back.&nbsp;&nbsp;Well keep you posted.</font>&nbsp;</p> Wow &mdash; how frustrating! You'd think the shop would have noticed an extra car just sitting around! Best of luck, especially when you get your car back &mdash; may you never have car trouble again! http://www.bakersfieldvoice.com/home/Blog/LindaMFrancis/8107/#c_80632 http://www.bakersfieldvoice.com/home/Blog/LindaMFrancis/8107/#c_80632 Wow &mdash; how frustrating! You'd think the shop would have noticed an extra car just sitting around! Best of luck, especially when you get your car back &mdash; may you never have car trouble again! <h6>From your Blog to God's ear!!!!!&nbsp; Thanks for the good thoughts,&nbsp; I am actually suppose to get it back on Wednesday.&nbsp; </h6> http://www.bakersfieldvoice.com/home/Blog/LindaMFrancis/8107/#c_80901 http://www.bakersfieldvoice.com/home/Blog/LindaMFrancis/8107/#c_80901 <h6>From your Blog to God's ear!!!!!&nbsp; Thanks for the good thoughts,&nbsp; I am actually suppose to get it back on Wednesday.&nbsp; </h6>